Questions and Answers

General Questions

Is it safe?
Yes, NewGel+ products are manufactured with a specially formulated medical grade silicone, developed to be non-toxic and non-irritating. It is safe for use on children and adults as well as all skin types. It is bio-compatible and does not absorb into the skin. It stays on the surface to provide a protective barrier layer.

Does NewGel+ work on keloid and hypertrophic scars?
Yes, silicone gel sheeting and silicone ointment have been proven to reduce, flatten, fade and smooth these difficult types of scars. Learn more about keloid and hypertrophic scars.

Does NewGel+ work on old scars?
Yes, clinical studies have shown that silicone sheeting and ointment are effective for many patients in improving older red and raised scars. Improvements include softening, flattening and a reduction in discoloration. However, in general, the sooner the products are applied after the scar has formed, the better the expected results.

Can I use NewGel+ to prevent hypertrophic scars or keloids from forming?
Yes, silicone gel and sheeting are recommended in the International Scar Treatment Guidelines to help prevent abnormal scar formation after surgery or injury. See our Breast Reduction Case Study in our Case Studies section to see a treated vs. untreated breast post-surgery.

How soon after a surgery can I start using NewGel+?
NewGel+ can be used as soon as the wound is fully closed (sutures removed, no scabbing or oozing).

How soon will I see improvement in my scar?
Times vary both by individual and by type of scar. Some people begin seeing improvement in the first week but, in general, positive results are usually seen in 3 to 7 weeks with optimal results occurring after 3 months of use.

How many hours per day should I wear NewGel+?
NewGel+ sheeting and ointment is formulated to be worn 6 to 24 hours per day – the more time NewGel+ is in contact with the scar, the greater the effect. NewGel+ should be removed once every 12 hours for inspection of the scar site and to allow the site to be washed and thoroughly dried.

How long should I use NewGel+ to get the best results?
NewGel+ should be used until you stop seeing improvement. Total treatment time is usually 2 to 4 months.

Are there clinical studies showing the effectiveness of silicone for scar treatment?
Yes, there have been over one hundred clinical studies confirming silicone gel’s effectiveness in treating scars. Learn more.

Can I purchase NewGel+ products from a store in my area?
Purchase NewGel+ product in any of the following ways:

•  Shop our NewGel+ website 
•  Call us! In the U.S.A. call toll free 1-866-639-6331  
•  Find it at select pharmacies
•  Ask your pharmacist to special order it for you if you don't see it on the shelf

Is NewGel+ covered by insurance?
Coverage varies by procedure and insurance company. To determine if you are covered, please contact your insurance company.

Where covered, NewGel+ usually falls into the following category and procedure codes – your doctor can help you determine which classification you should report:


HCPCS Code: A6025  Gel sheet for dermal or epidermal application

Current Procedural Terminology (CPT) code: 99070

International Classification of Diseases (ICD9CM) codes:

Keloid Scar: 701.4
Scar conditions and fibrosis of the skin: 709.2
Adjustment reaction with anxiety and depression: 309.28
Brief acute depressive reaction: 309.0
Neuralgia or neuritis: 792.2
Burns – Face: 906.5
Burns – Wrist: 906.6
Burns – Extremities: 906.7
Burns – Other specified areas: 906.8
Burns – Other unspecified areas: 906.9

Can I use NewGel+ if I have a skin rash or skin condition?
NewGel+ should not be used on any skin with a rash, irritated skin, or skin with cracked/open areas.

Will NewGel+ completely eliminate my scar?
No, there is no product or procedure available that can totally remove all evidence of a scar but NewGel+ can significantly improve them.
 

NewGel+ Silicone Sheeting

How does NewGel+ sheeting work?
NewGel+ silicone sheeting improves scars by providing a combination of occlusion (seals the scar from exposure to air), hydration, elevated skin temperature and continuous light pressure. This prevents the skin from producing excessive scar tissue, and helps the scar to stay flat, soft and less red.


How long will NewGel+ sheeting last?
When properly handled, each piece will last up to four weeks. Unused pieces are still ok to use for several years after purchase.


Can NewGel+ be used on children?
Yes, it is safe for use on children and adults.


If I’m using NewGel+ sheeting do I also need NewGel+E gel?
NewGel+ sheeting and NewGel+E gel are often used in combination, but not at the same time. Many people use one product during the day and the other at night to provide 24 hour-a-day coverage, especially for high visibility areas such as the face, neck, hands and legs.

Can I cut NewGel+ sheets?
Yes, they can be cut to fit any scar, simply make sure to cut NewGel+ so that it extends ½ inch on all sides of the scar.

How do I clean NewGel+?
see "How to use NewGel+"

Can I apply any other medications under NewGel+?
No, nothing should be applied under NewGel+ sheeting. Any lotion or medication that gets under the sheet can cause NewGel+ to lose adhesion and effectiveness.

Should I take NewGel+ off when I shower, bathe or exercise? 
Yes, removing NewGel+ sheeting whenever entering the water or exercising will prolong its life.

How do I store NewGel+?
Keep packaging for storage of the product when not in use. For large products that come in tubes, store product flat, backing side down.

 
NewGel+E Advanced Silicone Gel 

How does NewGel+E work?
NewGel+E silicone gel improves scars by providing a combination of occlusion (seals the scar from exposure to air) and hydration. This prevents the skin from producing excessive scar tissue, and helps the scar to stay flat, soft and less red.

How long does a tube of NewGel+E gel last?
Our 0.5 ounce (15 gram) tube contains enough ointment to treat a 3 inch scar for 3 months. Below is a chart with recommended number of tubes to purchase based on the size of scar and a recommended treatment time of 3 months: 

SCAR LENGTH
Up to 3 inches:            1 tube
4 inches to 6 inches:    2 tubes
7 inches to 9 inches:    3 tubes
10 inches to 12 inches: 4 tubes

Can NewGel+E be used on children? 
Yes, it is safe for use on children and adults. 

Can I use NewGel+E gel with NewGel+ sheeting?
NewGel+ sheeting and NewGel+E are often used in combination, but should not be used at the same time. We suggest using one product during the day and the other at night to provide 24 hour-a-day coverage, especially for high visibility areas such as the face, neck, hands and legs.